Shipping & Returns Policy

Welcome to Go2 Supplies Ltd. We aim to provide the construction industry with high-quality materials delivered efficiently. Because we source a wide variety of specialist products, our shipping and returns processes are designed to minimise handling and get materials to site as quickly as possible.
 

1. Shipping & Site Access

1.1 Delivery Times

• Stock Items: Orders placed before 2:00 PM GMT are typically processed the same day.

• Specialist/Bulk Items: Lead times for heavy machinery, structural steel, or custom orders vary by manufacturer. Estimated delivery dates will be provided at checkout or via a follow-up email.

1.2 Site Access & Booking-In Procedures

It is the sole responsibility of the customer to ensure that the delivery site is accessible and that all necessary arrangements are in place.

• Booking-In: If a delivery site requires a specific booking-in slot or arrival procedure, the customer must coordinate this. Go2 Supplies Ltd is not liable for any delivery rejections caused by a failure to follow site protocols.

• Access Requirements: Please ensure the site has appropriate access for Heavy Goods Vehicles (HGVs).

• Aborted Deliveries: If a delivery is rejected or aborted due to lack of access or failed booking-in arrangements, the customer will be liable for any re-delivery or return-to-base charges incurred.

1.3 Shipping Rates

Shipping is calculated based on weight, dimensions, and the delivery postcode. You will see the final shipping cost at the checkout stage.

2. Returns & Cancellations

At Go2 Supplies Ltd, we operate as a direct-to-site supplier. To minimise logistical costs and environmental impact, we do not accept returns at our administrative head office.

2.1 The "Manufacturer-Direct" Return Process

All returns are handled on a case-by-case basis depending on the specific manufacturer’s requirements.

1. Authorisation: Do not send items back without prior approval. You must email our support team at [Insert Email Address] to request a return.

2. Assessment: We will liaise with the manufacturer to determine if a return is possible.

3. Return Destination: If approved, you will be provided with a Return Goods Authorisation (RGA) and the specific address of the manufacturer’s depot. Items sent to Go2 Supplies Ltd premises will be rejected.

2.2 Return Costs & Fees

• Return Carriage: The cost of returning goods is generally the responsibility of the customer, though this is assessed on a case-by-case basis.

• Restocking Fees: Due to the nature of construction logistics, a minimum restocking fee of 50% applies to all eligible "change of mind" returns.

• Condition: Items must be in original packaging, unopened, and in resaleable condition.

2.3 Damaged or Defective Goods

• Inspection: You must inspect all goods upon delivery. Any visible damage must be noted on the carrier’s delivery note.

• Reporting: Shortages or damages must be reported to Go2 Supplies Ltd within 24 hours of receipt.

• Resolution: For verified defective items, we will coordinate with the manufacturer to arrange a replacement.

2.4 Non-Returnable Items

The following items are strictly non-returnable unless faulty:

• Custom-cut materials (e.g., timber, steel, or glass).

• Perishable goods or powders (e.g., cement, lime, or chemicals with a limited shelf life).

• Special-order items manufactured specifically for your project.

3. Refunds

Refunds are processed once the manufacturer confirms receipt and inspection of the goods. Please allow 7-10 business days for the funds to appear in your account, minus the minimum 50% restocking fee and any original delivery charges.

For any questions regarding your delivery or a potential return, please email sales@go2supplies.co.uk